Privacy Policy
Last updated: January 25, 2025
Astralis Coffee Works Private Limited ("we", "our", or "us") operates the TRUE BLACK mobile application (the "App"). This Privacy Policy describes how we collect, use, and protect your personal information when you use our App.
1. Information We Collect
1.1 Information You Provide
- Account Information: When you create an account, we collect your phone number and name.
- Profile Information: You may optionally provide your email address and date of birth for rewards.
- Order Information: Details of your orders including items, customizations, payment method, and delivery preferences.
- Communication: Messages you send through our AI chat assistant or customer support.
1.2 Information Collected Automatically
- Device Information: Device type, operating system, and unique device identifiers.
- Location Data: With your permission, we collect location data to show nearby stores and provide location-based services.
- Usage Data: How you interact with the App, including pages viewed and features used.
- Push Notification Tokens: To send you order updates and promotional notifications.
2. How We Use Your Information
We use your information to:
- Process and fulfill your coffee orders
- Send order confirmations and status updates
- Provide customer support
- Personalize your experience and recommendations
- Operate our loyalty and rewards program
- Send promotional offers (with your consent)
- Improve our App and services
- Prevent fraud and ensure security
3. Information Sharing
We share your information with:
- Payment Processors: Razorpay processes payments securely. We do not store your payment card details.
- POS System: Rista POS receives order details to prepare your order at our stores.
- Cloud Services: Firebase (Google) provides authentication, database, and notification services.
- Analytics: We use analytics services to understand App usage and improve our services.
We do not sell your personal information to third parties.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encrypted data transmission (HTTPS/TLS)
- Secure authentication with OTP verification
- Access controls and authentication for our systems
- Regular security reviews
5. Data Retention
We retain your information for as long as your account is active or as needed to provide services. Order history is retained for 2 years. You may request deletion of your account and associated data at any time.
6. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your account and data
- Opt out of promotional communications
- Disable location services through your device settings
7. Children's Privacy
Our App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through the App or by email.
9. Contact Us
